Returns & Exchanges
At Hand Therapy by Crabtree & Evelyn, we want you to be completely satisfied with your botanical skincare experience. If you are not delighted with your purchase, you may return new or gently used products within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our dedicated concierge team or visit our online portal with your order number and email address to begin the return process.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all lids are securely tightened to prevent leaks during transit.
Affix Shipping Label
Print the prepaid return shipping label provided via email and attach it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing