Frequently Asked Questions
Everything you need to know about our luxury hand care and botanical remedies.
What makes Hand Therapy creams different from standard lotions?
Our Hand Therapy collection is formulated with a rich base of shea butter and macadamia seed oil, designed to provide deep hydration and a protective moisture barrier without leaving a greasy residue.
Are your products tested on animals?
No, Crabtree & Evelyn is committed to cruelty-free practices. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so on our behalf.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for skincare items?
We offer a 30-day return policy for any unused and unopened products in their original packaging. Please contact our support team to initiate a return authorization.
Do your hand creams contain parabens or phthalates?
We prioritize clean beauty standards. Most of our modern Hand Therapy formulations are created without parabens, phthalates, or mineral oil to ensure the best care for your skin.
Can I use Hand Therapy creams on sensitive skin?
While our products are dermatologist-tested, we recommend checking the specific botanical extracts in each scent. For highly sensitive skin, we suggest performing a patch test or choosing our fragrance-free options.